Reporting an incident of Violence & Aggression

The Authority has a responsibility to deliver a wide range of public facing services which requires employees to work directly with members of the public, clients and pupils. Many people use the services at times of stress and some people can display uncharacteristic aggressive behaviour which can sometimes escalate into a violence and aggression (V&A) […]

Green Briefing Alerts

Emeregncy Management Briefing   PAT Testing Procedure   People Handling Documentation   Falls Toolkit   Construction Head Protection Guidance   New Toolkits   Personal Safety   Resilience Team   Asbestos & PAT testing Guidance   Training Re-Location   Stress Workshops For Managers    Changes made to HS3- Violence and Aggression against Staff reporting form:   […]

Violence & Aggression

  A definition of work-related violence is: ‘An incident in which a person feels abused, threatened or assaulted in circumstances arising out of the course of their duties. This can include the threat of such actions by telephone’. The City and County of Swansea’s stance towards violence and aggression is one of zero tolerance. This […]


Here is a list of templates that you may find useful:   Accidents.   COSHH.    Fire.   First Aid Risk Assessment.   Hazard Check Sheet.    Manual Handling.   Pregnancy.   Traffic Management.    Stress.